FREQUENTLY ASKED QUESTIONS
GENERAL
Where are the products manufactured?
This product is produced under strict quality control standards, ensuring you receive a premium product every time.
When will I receive my products?
All products are shipped out from our fulfillment center within 4-6 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Do you ship Internationally?
No, we currently only ship to U.S. with plans of expanding Internationally soon!
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page. If you cancel a non subscription before the order is confirmed to ship you will be issued a full refund. Subscription items can be referred to in subscription policy in footer.
What's the shipping cost?
We offer free shipping in the US on all orders over $75. On average all order shipping costs are $4.5 to any state in the US. International shipping costs may vary.
Can I track my order?
Once you will make a purchase and your order will be confirmed, we will send out an order tracking link.
SUBSCRIPTIONS
What is your subscription cancellation policy?
You may cancel your subscription at any time. However, your subscription will remain active until the end of the current billing cycle. After that, it will not renew for the next period.
What does the subscription give me?
Subscribe for monthly deliveries to ensure you never run out and enjoy exclusive discounts for consistent savings on every order.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
PRODUCT QUESTIONS
Is EDGE safe for everyone to consume?
EDGE products are designed with carefully selected ingredients to support energy, focus, and wellness. However, if you are pregnant, nursing, have a medical condition, or are taking medications, it's always best to consult with a healthcare professional before starting any new supplement.
How long do tubs last after opening?
Once opened, we recommend consuming EDGE supplements within 90 days to ensure maximum freshness and potency. Always store the product in a cool, dry place and keep the lid tightly sealed when not in use.
RETURNS & EXCHANGES
How long does it take to process a return/exchange
Returns and exchanges are typically processed within 7-10 business days after the item is received at our facility. Once processed, you will receive a confirmation email regarding your return or exchange.
How do I return an item?
To initiate a return, please contact our customer service team with your order details. They will provide you with the necessary instructions and return shipping information.
Can I return an item?
Yes, you can return items within 30 days of purchase as long as they are unopened and in their original condition. Please refer to our return policy for more details.
ORDERS
I haven’t had a confirmation email. What should I do?
If you haven’t received a confirmation email after placing your order, check your spam/junk folder. If it’s not there, contact our customer service team, and they’ll assist you in confirming your order status.
Can I cancel or edit my order once it’s been placed?
Once an order is placed, we process it quickly, but you may still be able to make changes or cancellations if the order hasn’t shipped. Contact our customer service team immediately, and they’ll assist you.
How long will it take to receive my order?
Orders typically ship within 1-3 business days. Delivery times depend on your location and selected shipping option, but standard shipping generally takes 3-7 business days.
Where can I check my order status?
You can check your order status through the tracking link provided after your order confirmation
SHIPPING & DELIVERY
The carrier claims my package was delivered, but I haven’t received it?
If your package is marked as delivered but you haven’t received it, please check with neighbors or nearby locations first. If you still cannot find it, contact the carrier or our customer service team for assistance.
What if I received an item in my order that was damaged?
If you receive a damaged item, please contact our customer service team with photos of the damage and your order details, and we will arrange for a replacement or refund.
What shipping options do you offer?
We offer standard, expedited, and express shipping options. Shipping costs and delivery times will vary based on your selected method and location. Full details are available at checkout.
